Delivery / Refunds

Delivery

We offer free delivery to all our account customers. For online/phone orders shipping charges apply. 
From Albany to upper Waikato and all points in between, we service the whole of Auckland and the upper Waikato. Our super-convenient service means we will deliver our superior commercial cleaning supplies and cleaning equipment directly to you.

We have our own Van delivery service and orders can be delivered free to your home or business if they over $100+GST (Only within Auckland and if you have an account with us, online accounts doesn't include)

We offer courier shipping nationwide. Shipping charges depend on the order size and items. Once you place an order, we can confirm the shipping cost with you. 

Pukekohe Orders can be delivered the same day.

Monday - Waiuku & Pukekohe

Tuesday - Drury, South Auckland, North Auckland, West Auckland

Wednesday - Tuakau, Onewhero

Thurday - Waiuku & Pukekohe

Friday - Special


Refund/Returns

Refunds will be processed if we receive items in original/unopened condition with the receipt. You can return items within 7 days of the purchase. Any Machine and Equipment over $1000 will not be returned/refunded if changed Mind. No Refunds ON Hand sanitizer, Face Mask, Cleaning/disinfectant Wipes if you change your Mind. No Returns or refund if you have bought the wrong machines, so please do call us and discuss your requirement so we can guide you to the right direction. 

To return your product, you should Send the product to us at 6 Nelson Street, Pukekohe Auckland 2120.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 You should consider using a trackable shipping service or purchasing shipping insurance when sending items back for a refund. We don’t guarantee that we will receive your returned item and we will not be responsible for the lost parcel. If we receive Returned Product Damaged which may have happened via post company, we are not responsible and a refund will not be issued.  

Training

Training can be provided on request for all of our customers. We have trained staff in all facets of the cleaning industry including machinery & floor care (carpet & hard floors). Give one of our sales team a call now - 0800 737 849.


Demonstrations

Counties Cleaning Supplies provide free demonstrations for all of the machinery we supply. Brands include Nilfisk vacuums, Nilfisk sweepers and PacVac Back Pack vacuums. Contact us now to book in your demo - 0800 737 849 or contact us at info@countiescleaning.co.nz.


General Info

All our prices are in New Zealand Dollar (NZD) and GST exclusive. We do not ship internationally.